A couple years ago, one of you nice people sent me $20 through Venmo. I had no Venmo account so I opened one. I could never sucessfully move that money to my checking account, but someone hacked into my Venmo account, took that $20 and proceeded to use it for I suspect shady purposes. Fortunately, Venmo is so insecure that I was able to regain control of the account.
Then I received a notice that someone bought cryptocurrency with my Venmo account. I tried to get in and delete my Venmo account. But it wanted me to give the verification code that it texted to a number ending with four digits that I have never used. There is no phone number that I can find that lets me talk to a human at Venmo. The Chastbot is not smart enough to recognize "human agent." I really want this awful thing to forget that I exist.
They keep insisting that my selfie with my license is too blurry to use. This is obviously a way to keep the account open. FDIC next.
There should be some way to open a complaint about identity theft. Failing that, since it is a financial institution, you might be able to open a complaint via the FDIC or the Fed.
ReplyDeleteI had some trouble with a bank. Opened a complaint with the Fed on a Friday, it was fixed on Tuesday.
I don't know if Venmo is a bank, but it might be. Banks can have their credentials pulled if the Fed decides they are doing something wrong.