Wednesday, August 1, 2018

Anyone Know How to Contact Roku Support?

Their website says the Roku Express is not eligible for online support except their FAQs.  I bought one a few weeks ago, and it is periodically claiming low signal strength, but other devices using that router show decent bandwidth.  The problems goes away on power off/on.  I would prefer not returning it to Amazon, but if no one is available at Roku to try and explain why and how to fix it, I may need to do that soon.
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3 comments:

  1. rgrAugust 1, 2018 at 6:30 PM

    Have you tried twitter @RokuSupport? I asked them a question yesterday and got a response this morning.

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  2. JLW IIIAugust 2, 2018 at 9:26 AM

    I think that is one of the Rokus I have. If so, I had to use the external power rather than USB power to make it work at all. Fortunately the power plus HDMI behind the wall arrangement had a second plug.

    ReplyDelete
  3. Clayton CramerAugust 2, 2018 at 12:32 PM

    I am using external power because there is no USB connector on mine.

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