I mailed them a check September 22 to pay off my wife's TrailBlazer. The check hasn't cleared. Nor do they have any evidence that it arrived. Their lame excuse is that it must have gotten lost in the mail.
I send out hundreds of checks a year. The last time that checks did not arrive it was because someone stole our mail out of our mailbox in Boise. (The post office does not lose first class mail very often.)
Now I have to stop payment on the check, and arrange an electronic movement of the money--since I have no confidence that Ally will be able to process a piece of paper.
When I called up this morning to talk to them: the first two times I called, my call was dropped, once before I talked to someone, the second time after I was put on hold. When I decided to give the customer survey a piece of my mind--the software responsible for gathering my comments would not let me leave a message in the specified place.
Everything about Ally seems to be incompetent.