At our Caldwell house, we had purchased a home warranty plan from American Home Shield. We were not impressed. When the dishwasher failed, it was not a crisis so several days for them to get a technician out was okay. The replacement went okay.
The second incident disappointed us muchly. The well pump failed and we could not seem to impress upon the Third World support team that this was a serious matter. For all we knew, they may have assumed we could just go to the village well. (Okay, I am being sarcastic; more likely, what they pay third parties to take a look left them with few vendors.)
After several days of flushing toilets with irrigation canal water and using bottled water for drinking, cooking and washing dishes, they agreed to let us hire our own well company. We had already made the appointment. Then we discovered that well pumps were limited to $1500. That will get you a very dedicated illegal with a long straw.
It was only $5000 to replace the well pump. The technician from Burgess Pump & Well (who I can highly recommend), explained that it was too small a pump for the motor, which they ran at too high a voltage to overcome this. While it let them come in below responsible well drillers, it meant less than three years of life. American Home Shield sent us a $1400 check ($1500-deductible).
For this house we picked the well-rated First American Home Warranty. The HVAC technician found frost at the compressor, which usually indicates a Freon leak in the system. As this unfreezes, the system starts working again. This explains why it started working again many hours later.
She also explained the repair process. First American has them check for a Freon leak. If that solves it, great. Only afterwards will they look at replacing the compressor. She indicated previous owners may have suffered this same problem and an HVAC tech told them the compressor needed replacing. They would, of course, have not spent that much money.
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