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Monday, November 22, 2010

Strange Windows Vista Behavior on Restore

A friend has an HP Pavilion Elite e9107c on which she had to restore Vista.  After doing the restore--it boots up, and briefly brings up an Administrator login display.  At least it appears that this is what is coming up--because in a fraction of a second, it starts shutting Vista down again.  I've tried to boot in safe mode--same behavior.  HP Technical Support unfortunately doesn't speak (or understand) enough English to help her, nor can I find any discussion of this peculiar failure through Googling.  Any suggestions?
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3 comments:

  1. MinicaptNovember 22, 2010 at 6:29 PM

    http://www.computing.net/answers/hardware/auto-shutdown-rebooot/67674.html
    ... see comment from "Tubesandwires".

    Cheers

    ReplyDelete
  2. RorschachNovember 22, 2010 at 6:51 PM

    Don't restore from the hidden partition, it is probably infected with the same thing that required the restore to begin with. Best to do a clean install from a actual DVD. Good luck getting one from HP though.

    do a reformat with the MBR switch to make sure there isn't a boot sector virus. then rebuild from the DVD.

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  3. Clayton CramerNovember 22, 2010 at 8:37 PM

    Oddly enough, HP did supply her with restore disks. Last word is that the restore seems to have completed successfully (perhaps because my magic fingers started it). I will try both of these suggestions, however, if she still has problems.

    Thanks!

    ReplyDelete